General terms and conditions below described regulate the relation between Agency Pina Adriatik d.o.o. and traveller/client using services of Pina adriatik d.o.o.

Agency is obliged to provide ordered and charged in agreed time frame as well as to provide correct and accurate information while the client (traveller) is obliged to respect reservation and payment deadlines and conditions given by the Agency.

Agency is not obliged to provide agreed service in case of irregular circumstances or force majeure which cannot be predicted nor declined, such as natural disasters (earthquake, fluds, fire, drought or other) and other situations which can affect the service fullfilment.

Requests and bookings are accepted via Agency's official web site en.pina.hr, electronic mail, in written, in person in the Agency branch office or in the branches of other Agency's partners.

Reservation or booking of the service is considered also as acceptance of the terms and conditions stated in this form. By confirming the booking, client acknowledges that he is familiar with the terms, that he has closely examined and accepted them fully without further questions.

In order to book certain service, client is obliged to make payment of 30% of the total quotation provided by the Agency. The rest of the amount the client is obliged to pay in the way that the full amount of the rest is noted at the Agency's account (or in cash) minimum 7 days prior to date of arrival. All bank and other charges are beared by the client.

Agency is obliged to provide full, correct and accurate price of the service that is later on fully accepted by the client at the moment of making the reservation. Any service or product that is not clearly mentioned as included in the price will be charged subsequently.

Agency reserves the right to change the announced price in case it is required by the supplier, or when the service is changed or if the exchange rate of HRK changes for 3% or more in relation to the foreign currency.

Prices of the products and services are based on the contracted rates with the suppliers and do not have to correspond to prices announced on the spot. This cannot be accepted as reason for complaints.

If more persons then announced in the voucher require using the service on the spot, Agency or supplier has the right to deny the service or accept all travellers with additional charge, not necessarily at the price originally booked.

Traveller is obliged to possess valid travelling documents, to respect house rules of the accommodation, provide the voucher on the day of arrival, to check in at the Agency during official announced working hours or announce in advance reasons and possible late check in. Neither the Agency nor supplier is obliged to accept late check in if not advised earlier by the client.

In the case the Agency or the owner requests the payment of the deposit as an insurance against any damage during the stay in the accommodation, the client is obliged to accept this payment.

All reservations are paid in advance. Supplements and new reservations can be paid in the branch office by cash only.

Cancellations and reservation changes are to be accepted in written form at pina@pina.hr. 

The payment of the deposit confirms the reservation and will not be refunded if the reservation gets cancelled. If the cancellation is made after the payment of the complete amount of the reservation, the following refunds are applied:

• More than 60 days prior to the arrival date: 30% (the deposit paid earlier)
• 60  - 30 days prior to the arrival date: 50% of the whole amount
• 29  - 15 days prior to the arrival date: 70% of the whole amount
• 14 – 7 days prior to the arrival date: 85% of the whole amount
• Within 6 days prior to the arrival date: 100% of the whole amount
  

Upon receiving a request for change from the client, the Agency is obliged to process the reservation change if this is possible at the given moment. The Agency will inform the client about the additional costs that might apply due to this change and the client is obliged to accept them.

Earliest check-in to the accommodation is at 14:00 (2 p.m.), and the latest is until the end of working hours of the office in Vodice, unless otherwise advised.

For the clients being late without any notification, the booked accommodation is being kept for 24 hours from the earliest check-in possible on the arrival date. This is 14:00 hours of the next day.  After this time, the Agency is free to book this accommodation for other clients, and is not obliged to refund the amount of the uncancelled reservation.

The latest check-out from the accommodation is at 10:00 a.m. on the departure date. 

In the case of overbooking, the Agency will provide the client with the alternative accommodation of the same category and will intend to make sure that the accommodation fulfills the conditions of the accommodation originally booked. In the case the client is not satisfied with the accommodation offered, the Agency will refund the whole amount.

Any complaints on the service or accommodation must be reported at the arrival or during the stay, by calling or visiting the Pina Adriatik office. Complaints received after the departure will not be taken into consideration. The Agency is not held accountable for the state of the beach, eventual traffic noise and congestions or bad weather conditions.

When solving the complaint, the Agency will in some cases offer an alternative solution to the client. If the client accepts this, he or she cannot complain on same basis again as the Agency will not take this into account.

By confirming and paying in full the reservation, the client understands and agrees to accept the terms stated above.

Vodice, 19th of September 2009